If you are unhappy with your purchase you must notify us in writing within 7 days of receiving your product.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@indhaexclusive.com.au
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@indahexclusive.com.au and send or bring your item to: 1/28 Hasler Road, Innaloo WA 6918.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 1/28 Hasler Road, Innaloo WA 6918.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We currently ship orders within Australia only. Orders can be made via the online store or contacting Indah 0417 977 968. For International orders please email indah@iinet.net.au for shipping rates.
Indah Exclusive Collections will endeavour to ship all in-stock items within 2 days of your order being placed. Please allow for 5-10 days for delivery of items. We use Australia Post and tracking numbers are available on request.
Costs are based on the Australia Post parcel charges, weight tiers and distance charges. We cannot provide replacement of any orders you report missing if according to the Australia Post tracking advice, your order has been delivered to the address you provided.
We currently ship orders within Australia only. Orders can be made via the online store or contacting Indah 0417 977 968. For International orders please email indah@iinet.net.au for shipping rates.
Indah Exclusive Collections will endeavour to ship all in-stock items within 2 days of your order being placed. Please allow for 5-10 days for delivery of items. We use Australia Post and tracking numbers are available on request.
Costs are based on the Australia Post parcel charges, weight tiers and distance charges. We cannot provide replacement of any orders you report missing if according to the Australia Post tracking advice, your order has been delivered to the address you provided.
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